Cancellation and refund policy
Last updated: 20 October 2026
This policy applies to bookings made on khlmototravel.com with KHL Moto Travel EOOD (company ID 206060692), both guided tours and motorcycle rentals. It is part of our Terms of Service and, for rentals, of the general terms of the rental agreement. Please read the section that matches your booking.
1. Guided tours
1.1 If you cancel
You may cancel a tour at any time before departure by a written statement (email to info@khlmototravel.com). The date we receive your statement counts. The cancellation fee is a percentage of the tour price, which is the total of all services we charge you (tour price, motorcycle, passenger, single room and similar):
| When we receive your cancellation | Cancellation fee |
|---|---|
| 45 days or more before departure | 0% of the tour price |
| 44 to 41 days before departure | 25% of the tour price |
| 40 to 30 days before departure | 50% of the tour price |
| 29 to 15 days before departure | 75% of the tour price |
| 14 days or less before departure, or if you do not show up | 100% of the tour price |
What you have paid, less the fee, is refunded. If you paid only a prepayment, the fee is first deducted from it and any remaining fee is invoiced. If you do not show up on time for departure, no refund is made. Changing the dates or the destination is only possible by cancelling the booking and booking again.
1.2 Transfer to another person
You may transfer your place to another person who meets the requirements of the tour (for example a valid driving licence for riders). Please tell us at least 7 days before departure. We may charge the actual extra costs caused by the transfer.
1.3 Unavoidable and extraordinary circumstances
If unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect the tour, you may cancel without a cancellation fee and receive a full refund of the amounts you have paid.
1.4 If we cancel
- Not enough riders. If fewer than 5 riders have booked a tour, we may cancel it up to 40 days before departure. You are told immediately and all amounts you paid are refunded in full.
- Circumstances beyond our control (force majeure, strikes, emergencies, illness or accident of the tour guide, road accidents and similar). All amounts you paid are refunded in full. If this happens after the tour has started, the price of the unused days is refunded pro rata.
- Exclusion of a participant for dangerous or disruptive behaviour, including failure to observe traffic rules, or for not having a valid driving licence or the riding skills needed. No amounts are refunded in that case.
1.5 Leaving the tour early
If you end the tour early for any reason, the services already charged are not refunded. In cases such as illness, accident or serious illness or death of a close relative, we will help as far as we can to organise your return.
1.6 Prepayment, balance and the bike deposit
Where a tour is booked with a prepayment, the balance is paid online by the due date shown in your booking (by default 45 days before departure). The refundable bike deposit is never charged online. It is taken on the spot and returned in full when the motorcycle is returned undamaged.
2. Motorcycle rentals
A rental is paid in full online when you book. The deposit is paid at pick-up (see 2.4).
2.1 If you cancel
Send your cancellation by email to info@khlmototravel.com. The time we receive it counts.
| When we receive your cancellation | Refund |
|---|---|
| 7 days or more before the pick-up | Full refund |
| 6 to 3 days before the pick-up | 50% of the rental price is refunded |
| Less than 3 days before the pick-up, or if you do not collect the motorcycle | No refund |
Paid add-ons are refunded in the same proportion. Changing the dates is treated as a cancellation and a new booking, unless we agree otherwise in writing.
2.2 Right of withdrawal
A rental is a service for a specific date or period. In line with consumer protection law (Directive 2011/83/EU) the 14-day right of withdrawal for distance contracts does not apply to it. Your rights under 2.1 apply instead.
2.3 If we cannot provide the motorcycle
If the booked motorcycle is not available, we offer a replacement of the same or a higher class at no extra charge, or a full refund if you prefer.
2.4 During the rental
- The minimum rental period is 24 hours. If the return is delayed by more than the grace period stated in the rental terms, a full extra 24-hour period is charged.
- To extend a rental, tell us at least 48 hours before it ends. Extra days are subject to availability.
- The refundable deposit (€2,000 for the BMW models) is paid at pick-up in cash or by debit card and is not charged online. It is returned when the motorcycle is returned in the condition it was received. Fuel not refilled (€50), damage and other amounts under the rental terms are deducted from it.
3. How refunds are paid
- Refunds are made in EUR to the same card that was used for the payment, through our payment provider BORICA. We do not refund card payments in cash.
- We make the refund as soon as possible and in any case within 14 days of the cancellation. Your bank may need extra time to show the amount on your statement.
- If you also paid a balance, it is refunded to the card used for that payment.
4. Complaints
If something is not as agreed, tell us at once, on the spot if possible, so that we can fix it. You can submit a claim at the workshop during business hours or by email within 30 days after the end of the tour or rental. We answer within 14 days. If we cannot agree, you can contact the Consumer Protection Commission (kzp.bg).
5. Contact
KHL Moto Travel EOOD, company ID 206060692, registered office Burgas 8000, Alexandur Stamboliisky 5. Workshop and pick-up: Tsiklama 1, Kazichene, Sofia. Email: info@khlmototravel.com. Phone: +359 898 754 877.